The player from India has had his 1win account blocked for alleged software account fraud issues for several months. Later, it was found that the reason for the account closure was not specified. In addition, there were also similarities and matches in personal information used during the accounts’ registrations. The casino acted correctly and in accordance with its terms and conditions. We invited a casino representative to the complaint thread and they informed that the player’s account was successfully verified and their withdrawal request was approved.
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- The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us.
- The player from Ukraine had requested a withdrawal less than two weeks prior to submitting their complaint.
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You can explore above 13, 000 casino solutions, for example, more than 11, 000 slot machines, roulette, poker, blackjack, and many others. The player from Bosnia and Herzegovina requested a withdrawal in April, but it hasn’t been processed. Initially, the casino responded and stated that the player’s account verification was being checked and that the player would receive the result of this shortly. The player’s account was then blocked because the casino claimed that the player’s account was linked to other accounts by multiple factors.
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- The player from Russia faced issues withdrawing 273 USDT from 1win casino, claiming to have been informed of rule violations without proper communication from the casino.
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- The player had also submitted multiple complaints from different accounts, further complicating the situation.
- The player from Colombia has been waiting for a withdrawal for less than two weeks.
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- Consequently, the complaint was rejected due to lack of engagement.
- The player from Italy has requested a withdrawal more than two weeks prior to submitting this complaint.
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The player from Brazil is struggling with his account in the casino. Even though the player confirmed their email was changed as per his request, we didn’t receive a confirmation from the player regarding the withdrawal of his funds. The player from Peru has difficulties with the casino where their winnings of over 3000 soles remain unpaid.
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- The player from India had experienced significant delays in his withdrawal process at 1win Casino, which he had initiated over 16 days ago.
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The complaint was rejected as unjustified due to the player having breached the casino’s terms and conditions – multiple accounts and using the same payment method in related accounts. We concluded that the casino had acted correctly and within its terms and conditions. The player from India tried to withdraw his winnings, totaling 310,000 INR, through multiple small transactions which haven’t been processed by the casino.
The player confirmed receiving the money, so the complaint was finally closed as resolved. The player from Argentina had a pending withdrawal of Argentine pesos from 1win casino. The player was then accused of fraudulent behavior and his account was blocked. The player from Argentina requested a withdrawal three weeks ago. The casino asked for identity verification documents, which were promptly provided. The verification was supposed to be completed within 14 days, but 17 days have passed without any update.
Player’s deposit has not been credited.
Despite successfully depositing and withdrawing until recently, current withdrawal requests are now being denied. Although customer service has been contacted, they claim that the issue is with the payment system. The player from India had submitted a withdrawal request less than two weeks prior to contacting us.
Player’s account has been unjustly closed.
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The player didn’t respond to further communication, leading us to reject the complaint due to lack of response. The player from India had been trying to update his email address for eight days but was unsuccessful. He had been in contact with the casino’s customer support for three months, but his request had not been fulfilled.
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The case was successfully resolved, and the player received the winnings. The player from Algeria requested a withdrawal a week ago, and it has been pending since. The account of the player was verified and the player confirmed the issue has been resolved. The player from Brazil is experiencing issues with their withdrawal. The player stopped responding to our messages and questions so the complaint was eventually rejected.
- Despite inquiries, he received no responses from customer service.
- We reviewed the case and received evidence from the casino substantiating the accusations of opening multiple accounts.
- However, due to a lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.
- Despite completing the KYC process as requested, he had not received his deposit back after 15 days and was only told to wait.
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The Complaints Team reviewed the case and contacted the casino for clarification. After receiving evidence from the casino, the complaint was rejected as unjustified due to a breach of terms regarding multiple accounts linked by the same payment method. The player from India had requested a withdrawal prior to submitting this complaint. We had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue.
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The player had submitted all required documents for verification on the same day. We advised the player to wait for two weeks, as this was a reasonable time for document verification. However, the player did not respond to our follow-up messages, leading us to reject the complaint due to lack of further information. The player from Argentina had requested to change his email on the casino account, but the process was delayed by over 96 hours. The player needed to update his email to receive a confirmation code for withdrawal, but the casino’s response had been delayed. However, the issue was eventually resolved by the casino, after which the complaint was closed as ‘resolved’.
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- The casino had responded stating the withdrawal was cancelled by the player and the funds were lost in a game.
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We inquired about the details of the account block but received no response from the player. Consequently, the complaint was rejected due to insufficient information. The player from Chile had two withdrawals rejected on June 26 due to banking issues, despite having previously made successful withdrawals to virtual accounts. Support assured the player that the funds would be returned immediately, but over 24 hours passed without any refund. We attempted to gather more information from the player to investigate further but received no response. Consequently, the complaint was rejected due to the lack of response from the player.
The casino’s platform was not providing any responses to her complaint. As a result, we had no choice but to reject the complaint due to lack of player’s cooperation. The player from South Korea had had multiple unsuccessful attempts to withdraw from the casino. Despite having contacted customer service and tried various withdrawal methods, the issue had remained unresolved. The player had reported that he could deposit but was unable to withdraw his winnings, a problem that hadn’t existed before.
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The player denied having multiple accounts and insisted that she was the only one in her family who played at the casino. We had invited the casino to submit any evidence they had of the player’s alleged multiple accounts. The casino had sent evidence via email, which confirmed the player’s violation of the casino’s rules. As a result, we had rejected the complaint due to the player’s breach of the casino’s terms and conditions. The player from Italy had used temporary bank cards for transactions at the 1 Win casino.
Consequently, the complaint was rejected due to a lack of response. The player from India faced an issue where a withdrawal could not be canceled and was never received in their crypto wallet. Despite contacting support and being told to wait 48 https://www.tothe92.co.uk/links/lucky-jet-popularity.html hours, their gaming account was subsequently blocked without explanation. The player still hadn’t received 389,000 INR and suspected the casino had confiscated the funds.
After he submitted his complaint, we asked him to contact the casino directly and provide us with their response. Despite extending the timer for his response, we did not receive any further communication from the player. The player from India made an account on 1win, but has been unable to withdraw her funds.
Player’s account has been closed.
Eventually, the player confirmed receipt of the payment after the casino sent funds to the specified wallet. The player from Singapore has requested a withdrawal less than two weeks prior to submitting this complaint. After our intervention the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
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After the player contacted us, we initiated a conversation with the casino to find out the reason for the delay in the completion of the KYC procedure. The casino also confirmed that the verification was completed on December 25th and the player successfully made a withdrawal. The player from Kenya was dealing with deposit issues at an online casino. Despite having made deposits on December 21st and 22nd, the transactions were not reflecting in his account.